Customer privacy notice

GeoKlein Ltd Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

What information we collect, use, and why

Data protection rights

Our lawful bases for the collection and use of your data

Where we get personal information from

How long we keep information

How to complain

Contact details

Email:

mail@geoklein.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery. These can be split into two categories as outlined below:

Customers or potential customers of GeoKlein Ltd:

  • Names and contact details you provide to GeoKlein Ltd
  • Your purchase history with GeoKlein Ltd
  • Payment details to and from GeoKlein Ltd (including card or bank information for transfers and direct debits)

The general public:

  • Website user information when visiting https://geoklein.com/ (including user journeys and cookie tracking)
  • Inadvertent photography of you and or your personal property during an aerial survey that GeoKlein Ltd has conducted

Data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • GeoKlein Ltd utilizes drone-mounted cameras to conduct aerial surveys for business and academic purposes, capturing high-resolution imagery to analyze landscapes. Due to the nature of these surveys, it is possible that individuals or private property may be inadvertently photographed if they are within or near the designated survey area.

      We are committed to minimizing any impact and, when necessary, will make reasonable efforts to inform affected individuals or communities, particularly if our risk assessment indicates a significant impact. Given the resolution of our imagery and the intended use of the final product, we believe the likelihood of identifiable personal details being captured or posing any risk is minimal.

Where we get personal information from

  • Directly from you
  • Photographs obtained from drone surveys performed by GeoKlein Ltd

How long we keep information

We retain your data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

How to complain

If you have any concerns about your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

04 Feburary 2025

This privacy policy statement was made using the template provided by the ICO’s website. Minor additions and adjustments were made to the wording for clarification.